Communications & Engagement Support (Deployment)

job description

Job Title

Engagement & Communications Specialist (Deployment Support)

Overview

This role supports nationwide device deployment activity across a retail branch network. It focuses on delivering clear, timely communications to branch operators and internal teams, supporting engagement, managing queries, and ensuring deployment activity progresses smoothly.

The role sits within a BAU implementation environment and supports ongoing rollout activity. It's an operational support role, and suited to a junior mid level candidate with strong communication, organisation, and stakeholder skills.

Key Responsibilities

• Deliver end-to-end communications (using standardises process' and templates) to branch operators during deployment activity.

• Act as a central point of contact for deployment-related queries, follow-ups and escalations.

• Maintain accurate records of engagement, responses, and progress throughout the deployment lifecycle.

• Work closely with deployment, planning, and tracking teams to support rollout activity.

• Escalate issues or risks clearly and appropriately.

• Use a range of communication channels including email, internal platforms, webinars, and Teams.

Skills & Experience

• Strong written and verbal communication skills.

• Experience supporting stakeholder communications in an operational or change environment.

• Highly organised, with strong attention to detail and record-keeping.

• Comfortable managing high volumes of communication and working at pace.

• Confident using multiple systems and communication tools.

Role Profile

• Junior mid level delivery role

• Operational and admin-heavy

• Focused on engagement, tracking, and communication delivery

• Feeds updates into central deployment teams

If this looks like a suitable opportunity, please apply with your latest CV, or email me directly at (url removed) / (url removed)